24 / 7 / 365
Always be open for interaction
Your customer service doesn’t have to stop at 5 pm. Automated conversations don’t take breaks, they don’t sleep and they deliver a consistent and accurate response to every single interaction, all year round. Reduce overwhelming workloads on your employees and streamline processes with easy automation!
SkyCivic in Action
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Whether your business processes need work or are well documented, we will help you optimize your business layer and reflect your answers, your way, in your platform.
- Technical writers on staff
- Improve existing documentation
- Create new, styled documentation
- Safeguard your institutional knowledge
- Clear processes for customers
- Create step-by-step instructions
- Focus your communication
- Branch out possible variables
Our code-free conversation builder works like a flowchart in an open environment. Track your customer engagement every step of the way, and easily branch multiple scenarios based on your citizen’s needs. It works great for visualizing your processes too!
SkyCivic’s builder is like nothing I’ve ever seen! Not only does Skycivic build automated conversations at lightning speed, but we can also make changes to our text or include an additional process for customers in minutes and deploy immediately!
Our work doesn’t end after the your platform is live. We monitor your interaction rates, completion rates and a myriad of other metrics from your analytics section and offer advice. Need additional builds? No problem! Want to learn how to unleash the platform for yourself? We are here to help!
- Custom dashboard with configurable settings & powerful features
- Analytics section for you to always monitor your performance
- Interaction reports sent to your email or viewed in realtime
- Conditional logic creates an AI experience that feels seamless
- Integrate anything with full API connection options
You interact with it, live!
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