In the first episode of our GovXperience series, our Director of Customer Solutions, Levi Worts, sat down with Collin Rainey, a contractor for the State of Indiana working on customer experience for INBiz’s website.

INBiz is the one-stop resource for all current and prospective businesses in Indiana. This video is an in-depth look at the multiple value additions that INBiz generated by implementing a chatbot, including a remarkable $200,000 cost savings in the first year.

Collin shares many insights about citizen experience, chatbot use-cases, and where he thinks chatbots can make a significant impact in a more interactive and accessible approach to government services and information.