How Chatbots can Increase Participation in Communities
Community initiatives suffer from an engagement problem. In this 40 minute webinar, Arnav and Levi from the SkyCivic team discuss how chatbots can take citizens from interest to participation. This webinar was recorded as a top-five finalist pitch to ELGL and UrbanLeap’s Innovation Cohort, which is cities, counties, and libraries from across the country that came together to solve this common issue.
About the speakers
Like all good love stories, Levi’s tryst with chatbot creation began in the most romantic setting on earth: the DMV. In 2017, while working for the Montana Department of Justice, Levi created an extensive chatbot customer support system for the DMV that dropped call volumes by 15%, cut average wait times by hours, and most importantly reduced the number of frustrated citizens venting their anger on overworked government employees.