How does translation impact government services and information?
In this webinar, we’ll discuss the barriers that are present when the user, not fluent in reading English, must navigate complex and confusing government processes and information👩🏻💻👨🏻💻
We’ll also explore what it means to produce accurate, cultural-based translations, and the benefits the public sector can leverage to make their digital presence more inclusive. Also, we discuss what obstacles exist for governments to provide accessible information to all, and how technology can help relieve the burden.
About the speakers
Like all good love stories, Levi’s tryst with chatbot creation began in the most romantic setting on earth: the DMV. In 2017, while working for the Montana Department of Justice, Levi created an extensive chatbot customer support system for the DMV that dropped call volumes by 15%, cut average wait times by hours, and most importantly reduced the number of frustrated citizens venting their anger on overworked government employees.